Shipping & Payment
Secure payment methods:
Paypal:
Paypal is an online payment service that allows you to pay online securely, quickly and free of charge. Through the Paypal buyer protection your payments are automatically protected up to 500 EUR. More information about Paypal: https://www.paypal.com/de/webapps/mpp/paypal-popup
Amazon Pay:
Amazon Pay makes it simple for hundreds of millions of customers around the globe to pay for products and services using the information already stored in their Amazon accounts. To make a payment, you can use any of the payment methods in your Amazon account. Further information: https://pay.amazon.com/using-amazon-pay
Prepayment:
You will receive the invoice for your order with the order confirmation. After receipt of payment we will arrange the shipment.
Shipping terms:
Accept packages only in perfect condition.
Damaged packages are to be reported to the deliverer unopened within 7 days to ensure liability.
Silverback Knives UG (haftungsbeschränkt) cannot accept any liability for damaged packages
(1) if products are missing or damaged due to damaged packages.
(2) if packages are damaged
In case of withdrawal you will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Germany & Austria:
For deliveries within Germany and Austria, we charge a flat shipping fee of 5.00 EUR gross for standard shipping by DHL up to an order value of 200.00 EUR gross. From an order value of 200,00 EUR gross we deliver within Germany and Austria free of shipping costs by DHL standard shipping.
Luxembourg, Nederland (Netherlands), Belgique / België (Belgium), France, Italia (Italy), Suomi (Finland), Slovenija (Slovenia), Danmark (Denmark), Ireland, Malta, Polska (Poland), Portugal, Slovenská republika (Slovakia), España (Spain), Sverige (Sweden), România (Romania), Bulgaria, Hrvatska (Croatia), Ελλάδα (Greece) and Česká republika (Czech Republic):
For deliveries to the countries Luxembourg, Nederland (Netherlands), Belgique / België (Belgium), France, Italia (Italy), Suomi (Finland), Slovenija (Slovenia), Danmark (Denmark), Ireland, Malta, Polska (Poland), Portugal, Slovenská republika (Slovakia), España (Spain), Bulgaria, Sverige (Sweden), România (Romania), Hrvatska (Croatia), Ελλάδα (Greece) and Česká republika (Czech Republic) we charge a flat shipping fee of 7.00 EUR gross for standard shipping by DHL.
We do not offer free shipping for shipments to Luxembourg, Nederland (Netherlands), Belgique / België (Belgium), France, Italia (Italy), Suomi (Finland), Slovenija (Slovenia), Danmark (Denmark), Ireland, Malta, Polska (Poland), Portugal, Slovenská republika (Slovakia), Bulgaria, España (Spain), Sverige (Sweden), România (Romania), Hrvatska (Croatia), Ελλάδα (Greece) and Česká republika (Czech Republic).